Privacy Policy

Privacy policy

At Connect, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website connectmushrooms.com, purchase our products, or interact with our services.

Title

Last updated: June 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@connectmushrooms.com.

2. collecting personal information

When you visit our site or make a purchase, we collect certain personal information to provide you with the best experience possible. Here's what we collect and why:

a. Device Information

Purpose: To load the site properly, optimize user experience, and analyze traffic

Collected automatically via: Cookies, log files, web beacons, tags, and pixels

Examples: Web browser type, IP address, time zone, cookie info, pages/products viewed, search terms, site interactions

Shared with: Shopify (our website platform)

b. Order & Subscription Information

Purpose: To process and ship your order, handle payments, send confirmations, detect fraud, and send you order-related communications

Collected from you directly

Examples: Name, billing & shipping address, payment info (credit card numbers via encrypted third-party processors), email, and phone number

Shared with: Shopify, Recharge (if subscribing), and fulfillment partners

c. Customer Support Info

Purpose: To offer helpful support and resolve any issues

Collected from you directly when you reach out via email, form, or chat

d. Marketing Preferences

Purpose: To send updates, offers, and product info (only if you opt in)

Collected via: Signup forms, checkout opt-ins, quizzes, or popups

Shared with: Our email and SMS providers (e.g., Klaviyo or Mailchimp)

Minors

Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you’re a parent or guardian and believe your child has provided us with data, please contact us at info@connectmushrooms.com and we’ll delete it.

3. sharing personal information

We value your trust and only share your Personal Information with trusted partners who help us run Connect smoothly. Here’s how and why we might share your info:

Shopify powers our online store. You can read more about how they handle your data here.

Recharge manages subscriptions if you opt into recurring orders.

Email/SMS providers like Klaviyo help us send updates, order confirmations, and exclusive offers (only if you opt in).

Shipping partners (like USPS, UPS, etc.) deliver your order to your door.

Payment processors handle your payments securely—Connect never stores your credit card details.

We may also share your Personal Information to comply with laws and regulations, respond to legal requests (like subpoenas or search warrants), or protect our rights and yours.

We do not sell your data—ever.

4. behavioural advertising

We want you to discover more of what you love, so we may use your Personal Information to show you personalized ads and marketing content that we think you'll vibe with.

Here’s how that works:

We use Google Analytics to better understand how you navigate our site and which products catch your eye. Learn how Google uses your data here, or opt out of Google Analytics.

We partner with advertising platforms like Google, Meta (Facebook/Instagram), and others to share data about your browsing behavior, purchases, and interactions with our content. This helps us—and sometimes other Shopify brands—show you relevant ads on other websites.

We use Shopify Audiences to connect with people who’ve shown interest in similar products across the Shopify ecosystem. This includes sharing data like your email, site activity, and past purchases with Shopify’s ad partners.

We respect your privacy and want you to feel in control. If targeted ads aren’t your thing, you can opt out here:

Facebook/Instagram: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or visit the Digital Advertising Alliance’s opt-out portal to manage your preferences across platforms.

For a breakdown of how targeted ads work, you can check out the Network Advertising Initiative.https://thenai.org/self-regulatory-framework/faq/?tab=2

5. using personal information

We use your Personal Information to run Connect smoothly and deliver a great experience. This includes:

Making our products available for purchase
Processing your payments securely
Shipping and fulfilling your orders
Keeping you in the loop about product updates, special offers, and new launches (only if you opt in)

Lawful Basis for Processing (for EEA Residents)

If you’re located in the European Economic Area (EEA), we process your personal information under these lawful bases:

Your consent (e.g., for marketing emails or cookie tracking)
Fulfilling our contract with you (like shipping your order)
Compliance with legal obligations
Protecting your vital interests
Tasks in the public interest
Legitimate interests (such as fraud prevention), unless your rights override them

Data Retention

We keep your Personal Information for our records unless you ask us to delete it. If you’d like us to erase your data, just reach out—see the Your Rights section below for how to request this.

Automated Decision-Making

We don’t use fully automated decision-making (including profiling) that has a legal or significant effect on you.

That said, Shopify—our website platform—uses limited automated systems to help prevent fraud. This includes things like:

Temporary blacklisting of IP addresses with multiple failed payments
Temporary blacklisting of credit cards linked to those IPs

These actions help protect both you and our store, and they don’t impact your legal rights or freedom.

6. do we sell personal information?

We do not sell your personal information in the traditional sense (we never trade your data for money). However, we may share limited information with advertising partners to show you more relevant content or offers—this could be considered a “sale” or “sharing” under the California Consumer Privacy Act (CCPA) or other state privacy laws.

You have the right to opt out of this kind of data sharing.

To opt out, you can:

Email us at [your email] with “Do Not Sell My Info” in the subject line
Adjust your browser settings to block cookies
Use tools like https://optout.privacyrights.info///optout.privacyrights.info/ to manage advertising preferences

7. your rights

We believe you deserve transparency and control over your personal information. Depending on where you live, you may have specific rights under privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) or the General Data Protection Regulation (GDPR), if applicable.

Access and Know

You have the right to request information about the personal data we collect, use, or share about you. This includes the categories of data collected, the purpose for collection, and the third parties we may have shared it with.

Correction

You can ask us to correct or update any personal information that is inaccurate or incomplete.

Deletion

You may request that we delete your personal information. In some cases, we may be required to retain certain data for legal, transactional, or fraud prevention purposes.

Data Portability

If you reside in the European Economic Area (EEA), you may request to receive your personal information in a portable format to transfer it to another service.

Opt-Out of "Sale" or "Sharing"

While we do not sell your personal information for monetary compensation, certain data sharing for advertising purposes may be considered a “sale” or “sharing” under state laws such as the CCPA. You have the right to opt out of this type of data use.

Authorized Agent

If you are a California resident, you may designate an authorized agent to make requests on your behalf.

How to Submit a Request

To access, correct, delete, or opt out of data sharing, please contact us at info@connectmushrooms.com. We may need to verify your identity before completing your request to protect your privacy and security.

8. cookies

When you visit our website, small text files called cookies are downloaded to your computer or device. These cookies help improve your experience by remembering your preferences and actions—like your login, region, or items in your cart—so you don’t have to re-enter them each time you return.

We use a variety of cookies and similar technologies for the following purposes:

Functional cookies – to enable core site functionality and enhance performance
Performance cookies – to track how the site is used and optimize user experience
Advertising cookies – to deliver targeted marketing and measure campaign effectiveness
Analytics cookies – to understand visitor behavior and improve site design and content

Cookies also help us distinguish between new and returning visitors, which is essential for tools like:

Shopify – for store functionality and checkout processes
Recharge – for managing subscriptions
Gem Pages – for custom website experience and design components
Klaviyo – for email and SMS marketing personalization
Google Analytics – for website performance tracking
Meta (Facebook/Instagram) – for retargeting ads and ad performance
TikTok – for conversion tracking and ad optimization

Types of Cookies We Use

Cookies may be session-based (they expire when you close your browser) or persistent (they remain on your device until deleted or expired). Most of our cookies are persistent and typically expire between 30 minutes and two years from when they are set.

For a full and up-to-date list of cookies used by Shopify, please refer to:
https://www.shopify.com/legal/cookies

We may also use additional cookies or tracking technologies introduced through third-party services like Klaviyo, Meta, TikTok, and Google. These help us deliver a more personalized and relevant experience to you across channels.

Managing Cookies

You can control how cookies are used through your browser settings. Most browsers automatically accept cookies, but you can choose to disable or delete them by adjusting your preferences in your browser’s “Settings,” “Tools,” or “Preferences” menu.

For more information on how to manage or disable cookies, visit:
https://www.allaboutcookies.org

Please note: Blocking cookies may impact the functionality of certain parts of our site. Additionally, it may not completely prevent data sharing with advertising partners. To manage how your data is used for advertising, see the “Behavioral Advertising” section above.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature. Currently, there is no industry-standard interpretation of DNT signals. Therefore, we do not alter our data collection or usage practices in response to DNT signals from your browser.

9. changes

We may occasionally update this Privacy Policy to reflect changes in how we operate, legal requirements, or improvements we make to better serve you.

10. complaints

If you have concerns or would like to file a complaint about how we handle your personal information, please reach out to us via email at info@connectmushrooms.com. We take privacy seriously and will do our best to address your concerns promptly.

If you’re not satisfied with our response, you may have the right to escalate the issue by contacting your local data protection authority or our relevant supervisory authority.

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